We are committed to providing exceptional products and services to our valued customers. We understand that occasionally concerns and complaints may arise,
and our aim is to address and resolve them promptly while maintaining a high level of professionalism, fairness, and customer satisfaction.
We encourage our customers to provide feedback and their concerns as it helps us maintain our commitment to excellence and continuous improvement.
Contact our Support Team
If you have any questions or if you need some assistance with the use of the Voucher or of the Digital Wallet, get in touch with our Customer Support which can be reached at
Email: contact@aplauz.com
Complaints Policy
If you are not satisfied with our product or service and you have a complaint, we would be happy to discuss this with you as part of our internal complaint handling.
Please send us an email with your complaint at contact@aplauz.com.
We will undertake all reasonable efforts to reply to you adequately and no later than fifteen (15) business days after receipt of the complaint.
Please refer to our Terms and Conditions for further information about our customer support and complaints handling.
For EU/EEA customers only (not applicable to Swiss customers): If you went through our internal complaints procedure, but are not satisfied with the resolution,
you can submit your complaint to KiFiD, the Dutch Financial Services Complaints Institute.
The KiFiD is an independent organization that handles complaints about financial products and services.
Go to www.kifid.nl for more information and to download the KiFiD complaint form.