{"id":2970,"date":"2020-07-24T12:36:59","date_gmt":"2020-07-24T12:36:59","guid":{"rendered":"https:\/\/aplauz.com\/contact\/"},"modified":"2023-09-05T13:15:16","modified_gmt":"2023-09-05T13:15:16","slug":"contact","status":"publish","type":"page","link":"https:\/\/aplauz.com\/fr\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\t\t
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Contact<\/div><\/div><\/div><\/div> <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Nous nous effor\u00e7ons de fournir des produits et des services de qualit\u00e9 \u00e0 nos clients. Nous comprenons que des questions et des r\u00e9clamations peuvent parfois surgir, et notre objectif est de les r\u00e9soudre rapidement tout en maintenant un niveau \u00e9lev\u00e9 de professionnalisme, d’\u00e9quit\u00e9 et de satisfaction de la client\u00e8le.<\/div>
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Nous encourageons nos clients \u00e0 nous faire part de leurs questions et de leurs pr\u00e9occupations, pour nous aider \u00e0 maintenir notre volont\u00e9 d’excellence et d’am\u00e9lioration continue.<\/div><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Contactez notre Service Clients\n
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Si vous avez des questions ou si vous avez besoin d’aide pour l’utilisation du Ticket ou du Portefeuille Num\u00e9rique, contactez notre Service Clients \u00e0 l’adresse suivante:<\/div>\n
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contact@aplauz.com<\/a><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Politique des R\u00e9clamations\n
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Si vous n’\u00eates pas satisfait de notre produit ou service et que vous avez une r\u00e9clamation \u00e0 formuler, nous serons heureux d’en discuter avec vous dans le cadre de notre proc\u00e9dure interne de traitement des r\u00e9clamations.<\/div>
Veuillez nous envoyer un courriel avec votre r\u00e9clamation \u00e0 l’adresse contact@aplauz.com<\/a>.<\/div>
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Nous ferons tout notre possible pour vous r\u00e9pondre de mani\u00e8re satisfaisante, au plus tard dans les quinze (15) jours ouvr\u00e9s \u00e0 compter de la r\u00e9ception de la r\u00e9clamation.<\/div><\/div>
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Veuillez vous r\u00e9f\u00e9rer \u00e0 nos conditions g\u00e9n\u00e9rales<\/a> pour de plus amples informations sur notre service clients et le traitement des r\u00e9clamations.<\/div><\/div>
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Pour les clients de l’UE et de l’EEE uniquement (ne s’applique pas aux clients Suisses): Si vous avez suivi notre proc\u00e9dure de r\u00e9clamation interne, mais que vous n’\u00eates pas satisfait de la r\u00e9solution, vous pouvez soumettre une plainte au KiFiD, le Tribunal n\u00e9erlandais des Plaintes relatives aux Litiges Financiers. Le KiFiD est un organisme ind\u00e9pendant qui traite les plaintes relatives aux produits et services financiers.<\/div>
Pour plus d’informations et pour t\u00e9l\u00e9charger le formulaire de plainte du KiFiD, rendez-vous sur le site www.kifid.nl<\/a>.<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Contact Nous nous effor\u00e7ons de fournir des produits et des services de qualit\u00e9 \u00e0 nos clients. Nous comprenons que des questions et des r\u00e9clamations peuvent parfois surgir, et notre objectif…<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"yoast_head":"\nContact - APLAUZ<\/title>\n<meta name=\"description\" content=\"Aplauz is prepaid digital credit that you buy in a store down the street and spend online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aplauz.com\/fr\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact - APLAUZ\" \/>\n<meta property=\"og:description\" content=\"Aplauz is prepaid digital credit that you buy in a store down the street and spend online.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aplauz.com\/fr\/contact\/\" \/>\n<meta property=\"og:site_name\" content=\"APLAUZ\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AplauzPayments\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-05T13:15:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aplauz.com\/wp-content\/uploads\/2020\/07\/aplauz-og-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@aplauzpayments\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/aplauz.com\/fr\/contact\/\",\"url\":\"https:\/\/aplauz.com\/fr\/contact\/\",\"name\":\"Contact - 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